FAQ?

Orthotics are an investment in your wellbeing. Each orthotic is produced individually to each foot and each person using very accurate and modern equipment.  They can be purchased in increments and are built to last, with some parts being replaceable as they wear.

There is a wide variety of conditions from lower back pain, knee pain, ankle pain, heel pain, arch pain or even pain in your big toe. Sometimes it is more of a concern about the way you walk or run rather than a condition with a pain component. To evaluate if an orthotic is best for you it is firstly necessary to determine what is causing your pain or concern and this is best evaluated by our team of podiatrists.Orthotics are used to correct and manage the biomechanics of walking, running and standing.Our team of highly qualified podiatrists will undertake a subjective, objective and biomechanical assessment to tailor the best possible management plan for you.

It may be necessary to change your chosen style of footwear if your orthosis is to be effective. Shoes or boots should have a strong, wide, supportive base. Any shoes with a heel higher than three centimetres are generally unsuitable for use, as are most types of slip-on and court shoes, as they will either end up too tight or slip off when walking. Generally, trainers or other shoes with a fastening (laces or Velcro) are the best for accommodating orthoses. Removing the original inlay from inside your shoes will create extra space for your orthosis.

Prefabicated or Off the Shelf Orthotics and Comfort Insoles are not covered by Insurance. FSA/HSA cover select Prefab or Off the Shelf Orthotics. 


Custom Molded Orthotics with a Doctors Prescription are covered by some health insurances but all do not. 

  • Medicare Does not cover Custom orthotics generally unless its a brace above the ankle.
  • Alot of state medical insurers do cover orthotics.
  • Commercial Insurance Plans coverage is 50/50 usually so patients need to check their Individual Insurance Coverage of Benefits Policy. For those that do, Durable Medical Equipment (DME) Deductibles must be met first before they are fully covered. 
  • Flexible Spending Accounts(FSA) or Health Savings Accounts(HSA) cover select prefabricated orthotics and most all Custom Molded Orthotics but must be purchased before December 31 of the year the plan is in effect.

A. No. They can be cleaned with warm soap and water.

Some mild conditions and preventive foot support and cushion are managed fine with lesser cost OTC inserts but other conditions require custom, tailored support for your foot type, condition or as you age.These types are available tailored modifications can be to both based on your needs.

A.Yes, Custom molded orthotic are guaranteed against breakage for one year. 

A. In most cases the orthotics will last for years. In children they usually need to be changed about every two years depending upon growth.

A. They are fabricated using a Ultra High Molecular Poly Ethelene. We use this material because it has a small amount of flexability, but it will maintain its shape and give good support for an extended period of time. Top and Bottom Covers and Padding are specialized to the patients needs. 

A. Yes! We offer discussion of your condition and what type of shoe, over the counter or custom insert that may best fit your need.